Return & Refund Policy
At Home Alliance Los Angeles, we want every customer to feel confident when shopping with us.
If your purchase does not meet your expectations, we provide a clear and simple return process to help resolve your concerns.
This policy explains the conditions for returns, exchanges, and refunds.
Return Eligibility
Customers may request a return within:
30 days after receiving their order
To be eligible for a return, the item must meet the following requirements:
β’ The product must be unused and in its original condition
β’ The item must include original packaging and accessories
β’ The product must not show signs of damage, misuse, or modification
β’ Proof of purchase must be provided
Items that do not meet these requirements may not qualify for a return.
How To Start A Return
To request a return, please contact our customer support team:
Email:
Please include:
β’ Order number
β’ Customer name
β’ Reason for return
β’ Photos or additional details if needed
Once your request has been reviewed and approved, we will provide return instructions.
Please do not send products back before receiving authorization.
Unauthorized returns may not be accepted.
Damaged, Defective, Or Incorrect Items
Please inspect your order after delivery.
If you receive:
β’ A damaged product
β’ A defective item
β’ An incorrect product
Please contact us as soon as possible.
Our team will review the situation and provide an appropriate solution, which may include:
β’ Replacement
β’ Refund
β’ Other available resolution options
Non-Returnable Items
Certain items may not be eligible for return, including:
β’ Products damaged through improper use
β’ Items missing original packaging or accessories
β’ Clearance or final sale products
β’ Gift cards
β’ Products that cannot be returned due to safety or hygiene considerations
If you are unsure whether your purchase qualifies, please contact us before submitting a return request.
Exchanges
If you need to exchange an item, we recommend:
- Request a return for the original product
- Wait for return approval
- Place a new order for the replacement item
This process helps ensure faster processing and availability.
Refund Process
Once your returned item has been received and inspected, we will notify you regarding your refund status.
If approved:
β’ Refunds will be issued to the original payment method
β’ Processing may take up to 10 business days
β’ Your bank or payment provider may require additional time to display the refund
If you have not received your refund after the expected processing period, please contact our support team.
Return Contact Information
Before returning any product, please contact:
Home Alliance Los Angeles
Email:
Phone:
+1 213 344 0758
Address:
3731 Wilshire Blvd
Los Angeles, CA 90010
United States